All orders may be cancelled until they’re sent. If your purchase was paid and you have to modify or cancel it, then you have to contact us within 12 hours. When the packing and transport process has begun, it may no more be cancelled.
Therefore, you can request a refund or reshipment for ordered goods in the event:
You Don’t get them within the guaranteed time (45 days not including 2-5 day processing)
you receive the Incorrect thing
You Don’t want the product You’ve obtained (but you need to return the product at your cost and the item Has to Be fresh )
We do not matter the refund should:
Your purchase doesn’t arrive because of factors within your control (e.g. supplying the incorrect delivery address)
your order doesn’t arrive as a result of exceptional circumstances beyond our control (e.g. not cleared by customs, postponed with a natural catastrophe ).
You are able to submit refund requests within 15 days after the guaranteed period for shipping (45 days) has died. You can certainly do it by sending a message on Contact Us page.